Call Center Best Practices That Drive Performance

Call Center Goal Achievement Is Not Rocket Science, Success Leaves Clues. And Call Center Best Practices Provides You With The Tools Needed To Have Your Call Center Achieve Top Performance. All You Have To Do Is Take Action and Use These Tools.

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BPO Philippines Call Center Outsourcing Boom

Recently I was doing some research about doing business in the Philippines and I came across this article and thought you may be interested.  Currently, the Philippines is growing like crazy due to 3 major reason: American and UK customers have rejected the notion of India as a source of quality Voice support. The global recession, and especially the hurt US companies ar [...]

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Call Center Best Practices For Reducing AHT

In some call center's AHT is a major focus. The importance of effective call center AHT management can be argued to improve call center quality... if managed correctly of course.   It also improves profitability because it is a critical factor in pricing models. So what are the "best practices" when trying to reduce AHT? The following is a list of 10 things your call [...]

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Positive Employee Relations – Happiness at Work Quiz

A reporter recently asked if I had a "quiz" to determine whether or not you had a happy workplace. I told her I don't think you can really determine such a complex question with a quiz, but that our survey research did give some starting points. Here are 3 places to start: 1. Satisfaction usually boils down to your relationship with your immediate supervisor. This is wha [...]

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12 best practices of high selling call centers

Without a doubt many contact centers are moving to a call center as a profit center. Most likely your center has changed their model to this or are moving in this direction.  No matter the case, this article falls under the Call Center Best Practices category. Please comment at the end of this article with your thoughts... Call Center Sales - Best Practices By Mike A [...]

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What Others Are Saying About Call Center Best Practices...

Joe Guider             
     Sr. Consultant       

As a Sr Consultant, I work with many organizations that have Call Centers.  Many of them are faced with many problems.  But the biggest seems to be employee engagement.  Call Center Games is the first product I deply when assigned to fixing any Call Center.  This resource is excellent for creating an envirnment where the employees are excited and enjoy competiting with each other.  We literally see an improvement in all of the KPI's once Call Center Games is used.

As a supervisor in a BPO, I was always trying to find ways to improve my team's performance.  Call Center Games has helped me do that.  As a matter of fact, my team is one of the top performing teams in the center.  My group's morale is high, they laugh and achieve goals very easily.  I highly recommend Call Center Games.

Sunshine Cualay Call Center Manager