Customer Expectations Are High
And so what do customers require from call centers?
It’s a simple enough question and one with an obvious answer, correct? Well, hold on there, Cowboy, you might be surprised.
Whether you like it or not, there's a code to crack in the call center universe toward satisfying the wants of your customers.
Meeting your customer expectations are important for your call center.
Distill it how you may, but there is no getting around the marriage between metrics and service.
It is the “nature versus nurture” scenario. You know the one. It’s tastes like peanut butter and jelly. They go together, hand in hand. You might think of it as task and relationship orientations.
Here are the 3 most important Customer Expectations.
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