About Call Center Best Practices

Call Center Best Practices Solves Challenges In Your Call Center and helps your teams deliver consistent performance results...

Although technology is always changing, many of the call center best practices to drive performance hasn't.

That's not to say there aren't new ideas and better ways to approach driving performance and creating more efficient ways to solve issues and challenges we all face as we try to do a better job.

That's exactly what Call Center Best Practices aims to do.

CallCenterBestPractices.com was originally developed in 2005 but it has gone through many updates and additions since then.  Many of the Call Center Best Practices are 

Value Add Call Center Best Practices

Call Center Best Practices provides valuable and actionable Call Center information that is designed to solve challenges you and your team face.  Just use the tools and search functions to easily find answers to common challenges.

Below is a sample of what you'll find in Call Center Best Practices.


Call Center Articles

Call Center Articles

Over 1300+ Call Center Best Practices Articles in 36 + Categories and growing

Call Center Modeling

Call Center Modeling

Inbound and Outbound Project Modeling, Cost of Goods Modeling. Online Modeling Forms

SMART Goals

SMART Goals

SMART Goals online form to quickly set-up goals and objectives to focus your agents on results

Call Center Webinars

Webinar Series

Each month a webinar event takes place to cover the most important performance solutions available

Call Center Videos

Call Center Video

Weekly performance tips and tactics is released to help frontline leaders perform optimally

Ask Questions

Call Center Contact - Greg Meares

Have a specific question or need advice, simply let me know and I or my team will respond


Managing Director of Call Center Best Practices

Welcome To Call Center Best Practices... I'm Greg Meares The Managing Director.  My goal is to make sure my team offers value and actionable information for you and your team.  

Greg Meares and Call Center Best Practices

Call Center Best Practices aims to be the single source of information, helping you and your team achieve extraordinary results.

With that being said, you might be wondering who I am?

I'm Greg and I've been in the Contact Center - Call Center - BPO industry for 26 plus years.  

You can learn more about me by looking at my LinkedIn Profile.

In short, I've been working as a call center consultant for the past 7 years.

My background and work experience is very diverse.  I'm a trained Lean Six Sigma Black Belt consultant and use this training to improve and develop lasting performance improvements for my clients. 

And now I share this with my readers on Call Center Best Practices.

I've spent time in the United States, Philippines, Malaysia, India, Brazil, and the UK.  I have even owned my own call center.

Background of Call Center Best Practices

Performance Connections, Inc is the parent company of CallCenterBestPractices.com.

The primary focus of  Performance Connections Inc, has been with Call Center/Contact Center and Business Process Outsourcing performance and efficiency consulting.  

As a result, we started seeing Call Center Best Practice trends and began to document what was working.  We wanted a way to capture those and offer them to call center leaders or those that are interested in becoming one.

So the team at Call Center Best Practices developed this site to provide information to help our readers discover proven and powerful solutions to many of the common call center performance detractors.

Essentially many of our members utilize the CallCenterBestPractices.com Pro Membership portal to provide quick answers, ideas and strategies to everyday issues that may be encountered while trying to drive and create consistent goal achievement in your call center or back office operation

The depth of the information on Call Center Best Practices is extensive and covers a multitude of different yet critical informational categories.

Here's a quick list:

Call Center Best Practices Portal

1300+ Articles Designed To Provide You Tips and Tactics To Improve Your Team or Call Center's Performance.


Broken Down In 36 Different Categories

SMART Goals Online Form To Quickly Provide Goals and Objectives To Your Agents. This applies  focus on Results and helps them drive their own performance. Very Powerful!

Modeling is a great way to find out how decisions will effect performance, cost and revenue. Models we have with more coming - Cost of Goods
- Inbound Project
- Outbound Project

Monthly Webinars that cover various topics to improve performance in many operational areas.  The best part you get to suggest the topics and we will address your questions.

Weekly Tips and Tactics Video that are focused on tools and resources for your Team Leads, Supervisors and Managers. These are call center best practices that work

Accessible to the Call Center Best Practices team.  We answer your questions and provide exceptional advice.  Just submit your questions related to  your call center and about leadership


Here's What Other Call Center Professionals Are Saying About Call Center Best Practices...

Here are just a few unsolicited testimonials receives from member of the Pro Membership.

Joseph Guider

Sr. Consultant

Whenever I am on a Client engagement that requires me to look at Call Center performance or technology I always log in to Call Center Best Practices and utilize this portal for ideas, and processes that I know will help improve results for my clients.  

As a call center professional, I have a lot going on.  But one of my major goals and something I strive for is continued education and leadership development within my teams.  I use Call Center Best Practices on a daily bases, to find solutions to help motivate and drive performance.  If you are serious about your career this is a must have tool to have in your toolbox.  Not to mention the time it saves you!

Fran Harding

Site Director

Patrick Shaw

Operation Manager

One thing I have learned while conducting client visits is that many organizations do not do a good job with Call Center performance management.  A Colleague recommended that I try Call Center Best Practices to help find solutions to the issues that were identified. U highly recommend this call center membership site.


Take Your Call Center Performance To The Next Level

Our Call Center Membership program is designed to add value and assist you in delivering outstanding performance.  We do not want your money if you feel that this portal does not help.    That is why we offer a 100% no questions ask, 30-day Money Back Guarantee.  All you have to do is send us a note and request cancellation.  Your account will be cancelled and if you have been billed within the 30 days we will refund that amount.  Your Satisfaction is paramount to our team!

Here's Your Opportunity To Take a Test Drive With Your Call Center Best Practices Pro Membership!


Take the Call Center Best Practices Pro Membership for a test drive!


Frequently Asked Questions...

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