Learn Why About Call Center Best Practices Can Help You
Designed To Provide Expert Advice on Call Center Performance related Issues...
Do You Want Call Center Performance Tips and Tactics?
Call Center Goal Achievement Is Not Rocket Science, Success Leaves Clues. And Call Center Best Practices Provides You With The Tools Needed To Have Your Call Center Achieve Top Performance. All You Have To Do Is Take Action and Use These Tools.
Why Call Center Best Practices?
Discover How To Use Call Center Best Practices To Improve Your Call Center Results
Overview - Call Center Best Practices
Call Center Best Practices Is All About Providing valuable and actionable Call Center information at your finger tips!
Performance Connections, Inc is the parent company of CallCenterBestPractices.com.
The primary focus of Performance Connections Inc, has been with Call Center/Contact Center and Business Process Outsourcing performance and efficiency consulting.
As a result, we started seeing Call Center Best Practice trends. We wanted a way to capture those and offer them to call center leaders and those that are interested in becoming one.
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Welcome To Call Center Best Practices...
I'm Greg Meares The Managing Director.
Let me know if you have any questions...
Our Objective For You...
Essentially many of our members utilize the CallCenterBestPractices.com membership portal to provide quick answers, ideas and strategies to everyday issues that may be encountered.
The depth of our information is extensive and covers a multitude of different yet critical informational categories.
1000's of Articles and Over 36 Different Categories!
The value of the Call Center Best Practices Memberships is substantial. This Content is the smart choice for any Call Center Professional.
Value Added Resources...
- 1300+ Articles Designed To Provide You Tips and Tactics To Improve Your Team or Call Center's Performance
- Broken Down In 36 Different Categories
- SMART Goals Online Form To Quickly Provide Goals and Objectives To Your Agents, So Focused Is Placed on Results
- Cost of Goods Modeling
- Inbound Project Modeling
- Outbound Project Modeling
- Monthly Call Center Performance Focused Webinars
- Monthly Call Center Performance Focused Webinars
- Weekly Tips and Tactics Video Focused on Tools and Resources For Your Team Leads, Supervisors and Managers
Here's What Other Call Center Professionals Are Saying...
Whenever I am on a Client engagement that requires me to look at Call Center performance or technology I always log in to Call Center Best Practices and utilize this portal for ideas, and processes that I know will help improve results for my clients.
As a call center professional, I have a lot going on. But one of my major goals and something I strive for is continued education and leadership development within my teams. I use Call Center Best Practices on a daily bases, to find solutions to help motivate and drive performance. If you are serious about your career this is a must have tool to have in your toolbox.
One thing I have learned while conducting client visits is that many organizations do not do a good job with Call Center performance management. A Colleague recommended that I try Call Center Best Practices to help find solutions to the issues that were identified. U highly recommend this call center membership site.
The Risk Is On Us...
100% MONEY BACK GUARANTEE
Our Call Center Membership program is designed to add value and assist you in delivering outstanding performance. We do not want your money if you feel that this portal does not help. That is why we offer a 100% no questions ask, 30-day Money Back Guarantee. All you have to do is send us a note and request cancellation. Your account will be cancelled and if you have been billed within the 30 days we will refund that amount. Your Satisfaction is paramount to our team!
Here's Your Opportunity To Lock In At The Lower Monthly Price!
Take This Opportunity To Join for $19.95, When The Counter Hits Zero (0) The Monthly Price Jumps to $27
Check Out Other Call Center Best Practices Performance Tools...
Below there are three tools that have received tremendous feedback by customers on how useful they are at driving performance. Check out our Call Center Leadership Development, Call Center Performance Management and Our Best Seller, Call Center Games.
Check Out Our Most Recent Call Center Articles...
Most Popular Articles
BPO Philippines Call Center Outsourcing Boom
Recently I was doing some research about doing business in the Philippines and I came across this article and thought you may be interested. Currently, the Philippines is growing like crazy due to 3 major reason: American and UK customers have rejected the notion of India as a source of quality Voice support. The global recession, and especially the hurt US companies ar [...]
Call Center Best Practices For Reducing AHT
In some call center's AHT is a major focus. The importance of effective call center AHT management can be argued to improve call center quality... if managed correctly of course. It also improves profitability because it is a critical factor in pricing models. So what are the "best practices" when trying to reduce AHT? The following is a list of 10 things your call [...]
Positive Employee Relations – Happiness at Work Quiz
A reporter recently asked if I had a "quiz" to determine whether or not you had a happy workplace. I told her I don't think you can really determine such a complex question with a quiz, but that our survey research did give some starting points. Here are 3 places to start: 1. Satisfaction usually boils down to your relationship with your immediate supervisor. This is wha [...]
12 best practices of high selling call centers
Without a doubt many contact centers are moving to a call center as a profit center. Most likely your center has changed their model to this or are moving in this direction. No matter the case, this article falls under the Call Center Best Practices category. Please comment at the end of this article with your thoughts... Call Center Sales - Best Practices By Mike A [...]
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Frequently Asked Questions...
What Is CallCenterBestPractices.com?
Call Center Best Practices is designed for call center professionals. This is a portal that offers call center tips, tactics and resources to improve results in all aspects of running, working in and managing a call center. We offer premium content and you can click here to learn more.
I urge you to spend time on this site and look around. You will discover great tips and tactics.
What Is Call Center Best Practices Premium?
Our premium content is what makes call center best practices so special. You will have access to advance tips, tactics and resources that non-members do not. If you work in the call center industry, no matter what level, you'll find tremendous value from being a premium member
Do You Have a Special Offer To Try The Premium Content?
Yes, but once you hit the page there is a timer. So the offer is for action takers. If you sign-up during the time period allotted, you can save 18.95 and take a test drive for $1 for 7-days. That's a great deal to sign-up, enjoy the content and kick the tires. If it is not for you just send a request to cancel by using this Contact Form.
How Do I learn More About This Site?
If you interested in earning more about Call Center Best Practices, our goal and mission. If you want to know more about who is behind this site, then simply check us out at the About Call Center Best Practices page.
How Is The Content Delivered?
The content is made up of several areas. First we have some content on single pages (you will have access to the info in the members area) other content is built into our content delivery system and based on the membership you have determines what you have access to and can see. For instance, our webinars and replay are posted in our back-office and content delivery system. It works seamless. You will enjoy it.
What Makes a Successful Call Center Leader?
As with any endeavor that is worth pursuing, success requires those that can adapt, think outside of the box and take chances. Of course this is best accomplished with a solid foundation of learning and understanding. Call Center Best Practices, won't make you successful on its own. It will however, provide you with the tools and resources to improve your chances of success. Make sure you take advantage of this information.
Do You Offer Consulting Services?
Yes, Greg Meares, provides additional consulting services and provides pre-services assessments. If you would like to learn more then simply contact Greg using the following contact form.