Learn Why About Call Center Best Practices Can Help You

Designed To Provide Expert Advice on Call Center Performance related Issues...

Do You Want Call Center Performance Tips and Tactics?

Call Center Goal Achievement Is Not Rocket Science, Success Leaves Clues. And Call Center Best Practices Provides You With The Tools Needed To Have Your Call Center Achieve Top Performance. All You Have To Do Is Take Action and Use These Tools.

 Why Call Center Best Practices?

Discover How To Use Call Center Best Practices To Improve Your Call Center Results

Overview - Call Center Best Practices

Call Center Best Practices Is All About Providing valuable and actionable Call Center information at your finger tips!

Performance Connections, Inc is the parent company of CallCenterBestPractices.com.

The primary focus of  Performance Connections Inc, has been with Call Center/Contact Center and Business Process Outsourcing performance and efficiency consulting.  

As a result, we started seeing Call Center Best Practice trends.  We wanted a way to capture those and offer them to call center leaders and those that are interested in becoming one.

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Greg Meares and Call Center Best Practices

Welcome To Call Center Best Practices...

I'm Greg Meares The Managing Director.

Let me know if you have any questions...

Our Objective For You...

Essentially many of our members utilize the CallCenterBestPractices.com membership portal to provide quick answers, ideas and strategies to everyday issues that may be encountered.

The depth of our information is extensive and covers a multitude of different yet critical informational categories.

1000's of Articles and Over 36 Different Categories!

The value of the Call Center Best Practices Memberships is substantial. This Content is the smart choice for any Call Center Professional.

Value Added Resources...

  • 1300+ Articles Designed To Provide You Tips and Tactics To Improve Your Team or Call Center's Performance
  • Broken Down In 36 Different Categories
  • SMART Goals Online Form To Quickly Provide Goals and Objectives To Your Agents, So Focused Is Placed on Results
  • Cost of Goods Modeling
  • Inbound Project Modeling
  • Outbound Project Modeling
  • Monthly Call Center Performance Focused Webinars
  • Monthly Call Center Performance Focused Webinars
  • Weekly Tips and Tactics Video Focused on Tools and Resources For Your Team Leads, Supervisors and Managers

Here's What Other Call Center Professionals Are Saying...

Joseph Guider Consultant

Whenever I am on a Client engagement that requires me to look at Call Center performance or technology I always log in to Call Center Best Practices and utilize this portal for ideas, and processes that I know will help improve results for my clients.  

As a call center professional, I have a lot going on.  But one of my major goals and something I strive for is continued education and leadership development within my teams.  I use Call Center Best Practices on a daily bases, to find solutions to help motivate and drive performance.  If you are serious about your career this is a must have tool to have in your toolbox.

Lisa Scarpa Call Center Director
Patrick Shaw Business Consultant

One thing I have learned while conducting client visits is that many organizations do not do a good job with Call Center performance management.  A Colleague recommended that I try Call Center Best Practices to help find solutions to the issues that were identified. U highly recommend this call center membership site.

The Risk Is On Us...


Our Call Center Membership program is designed to add value and assist you in delivering outstanding performance.  We do not want your money if you feel that this portal does not help.    That is why we offer a 100% no questions ask, 30-day Money Back Guarantee.  All you have to do is send us a note and request cancellation.  Your account will be cancelled and if you have been billed within the 30 days we will refund that amount.  Your Satisfaction is paramount to our team!

Here's Your Opportunity To Lock In At The Lower Monthly Price!

Take This Opportunity To Join for $19.95, When The Counter Hits Zero (0) The Monthly Price Jumps to $27

 Check Out Other Call Center Best Practices Performance Tools...

Below there are three tools that have received tremendous feedback by customers on how useful they are at driving performance.  Check out our Call Center Leadership Development, Call Center Performance Management and Our Best Seller, Call Center Games.

Check Out Our Most Recent Call Center Articles...

Most Popular Articles

BPO Philippines Call Center Outsourcing Boom

Recently I was doing some research about doing business in the Philippines and I came across this article and thought you may be interested.  Currently, the Philippines is growing like crazy due to 3 major reason: American and UK customers have rejected the notion of India as a source of quality Voice support. The global recession, and especially the hurt US companies ar [...]

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Call Center Best Practices For Reducing AHT

In some call center's AHT is a major focus. The importance of effective call center AHT management can be argued to improve call center quality... if managed correctly of course.   It also improves profitability because it is a critical factor in pricing models. So what are the "best practices" when trying to reduce AHT? The following is a list of 10 things your call [...]

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Positive Employee Relations – Happiness at Work Quiz

A reporter recently asked if I had a "quiz" to determine whether or not you had a happy workplace. I told her I don't think you can really determine such a complex question with a quiz, but that our survey research did give some starting points. Here are 3 places to start: 1. Satisfaction usually boils down to your relationship with your immediate supervisor. This is wha [...]

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12 best practices of high selling call centers

Without a doubt many contact centers are moving to a call center as a profit center. Most likely your center has changed their model to this or are moving in this direction.  No matter the case, this article falls under the Call Center Best Practices category. Please comment at the end of this article with your thoughts... Call Center Sales - Best Practices By Mike A [...]

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As a subscriber, you never miss an ARTICLE AND you get access to my exclusive "The Simple Idea That Change The Performance of my Call Center, literally almost Over NIGHT."  Sign up today and join over 18,000 happy subscribers!

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