Are you a new call center team leader or do manage new team leaders? If so, then this article might be right up your alley.
Bringing a new leader on board creates expectations for all concerned. The organization is looking for new directions or accomplishments that the person will bring to the role, and the new leader is energized for the new challenge.
The reality, however, is that for both parties there will also be an underlying caution: each is wondering if the other party is what it says it is and will do what they say they will do in this important relationship. Once the “honeymoon” is over, and reality sets in, either or both parties can be in for a disappointment.
The New Leader Assimilation Process is an eight-step process that offers a new leader’s team members the opportunity to ask any and all questions to their new leader while giving their impressions of their new leader in a safe and supportive environment.
The purpose of the New Leader Assimilation Process focuses on the two most important issues facing an organization with new leaders:
- The cost of integrating a new leader into a company
- The time it takes for them to become effective as a new leader.
The process is designed to accelerate communications and trust, avoid hidden pitfalls, minimize hesitation to make any major changes needed, and maximize the new leader’s immediate impact.
There are a number of benefits:
- Enhances individual performance. Can be used to complement existing development programs
- Helps new leaders assimilate into the organization culture and attain peak performance quickly and effectively.
- Enables the team to put their issues on the table and leave with a prioritized game plan – Helps to “clear the air” around issues that typically get in the way of effectively working together quickly – What are the new leader’s expectations? – What is the new leader’s preferred working style? – What are the new leader’s agenda and priorities?
- Provides a forum for airing/discussing the above questions in a facilitated settingAllows early identification of issues that the new leader must address early on.
Getting your team up to speed quickly is important if you are to realize needed productivity gains. Leadership Assimilation is a process designed to do just that. You can not afford to wait six months for your new leaders to get up to speed in today’s economy.
Brice Alvord has over thirty years experience as an internal and external performance improvement consultant and business coach. Mr. Alvord has extensive experience in designing and developing performance based training programs that get results. He holds a BA in Sociology/Psychology from Central Washington University and an MBA degree from City University of Seattle. He is the author of over two dozen books on continuous improvement and training.
For more information, visit our website at: http://www.aleragroup.com