Difficult Customers

Difficult Customers and How to Handle Them

Angry customers, for the most part, feel that they have been wronged, taken advantage of or made to feel foolish and therefore are very upset and emotional about the situation. Read more »

Workplace Communication: How to Deal With Workplace “Snipers”

Effective communication skills in the workplace lower stress and improve productivity. However, some employees can sabotage a positive workplace atmosphere with their negative communication habits. Read more »

5 Steps to Better Employee Relations

No business can afford to have unhappy employees. Employees who aren't satisfied with their job are less productive and more likely to "spread" their unhappiness Read more »

How to Help Bridge the Gap Between Management and IT

It is the responsibility of IT personnel to convey what can and cannot be done easily from a technological standpoint. Read more »

Desktop Analytics – Call Center Improvements at the Micro-Level

Call center desktop software helps agents move quickly and easily through the multitude of desktop applications needed to do their jobs well and focus on the customer experience. Read more »
First Call Resolution Formula

First Call Resolution Formula For Success

Most companies start FCR programs to cut costs. With the average cost per call at around five dollars, each call avoided is five dollars saved .. Read more »

IT Outsourcing Services: 5 Benefits, Beyond Being Budget Friendly

Working with IT Outsourcing services can be extremely beneficial to companies beyond cost effectiveness. Here is a further look at the many advantages of working... Read more »

Team Building: Meaning Motivates

Team building is too often looked upon as "some things" to do instead of "some ones" to become. Read more »

Buttercream Frosting And Cupcakes In Leadership Growth

"Toughen up, cupcake" is a common mantra when we're faced with challenges and need a little courage. Read more »

Give a Really Thorough Performance Evaluation With 360 Degree Feedback

If you are looking to assess leadership in your company dont settle for a traditional performance evaluation carried out by a member of management. 360 degree feedback offers an in-depth assessment from... Read more »