Are You Setting Yourself Up For Employee Retention Problems?

A tumultuous workplace encourages employees to look for alternatives. Employee retention should be a priority for any company. Read more »

The Best Call Center Managers – What They Do Everyday and Why

A savvy Call Center Manager recently wrote me with a simple but excellent question: What should a great Call Center Manager do every day to be successful? Read more »

Seven Wonder Ways to Supercharge Your Call Center

Identify and discuss those super-seven ways to kick up the performance levels and efficiency of call centers' employees. Read more »
Customer Service Ideas

Oscar Worthy Customer Service – How Hollywood’s Model Can Make Your Company A Service Star

Do you think maybe, those responsible for taking care of your valued customers might need a little more training and recognition themselves? Well, perhaps you need to say Hello and Hooray for... Read more »

Creating Effective Employee Relationships – All About the Bottom Line

When we are managers, supervisors and leaders, we build workplace relationships - and we do it for a reason. We want to achieve successes and we need to do this through our... Read more »