Call Center Leadership Development

— SPACER —

#1 Leadership Development System

[text_block style=”style_1.png” align=”right” font_size=”30″ font_font=”Titillium%20Web” font_style=”300″ font_color=”%23180101″ font_spacing=”0″ font_shadow=”dark” top_margin=”0″ bottom_margin=”0″ line_height=”34″]

Discover The Power of Effective Call Center Leadership Development
And How It Will Drive Your Performance

[/text_block]

— SPACER —

[custom_html]

[/custom_html]
— SPACER —
[custom_html]
[/custom_html]

Yes, I Want To Take Advantage of the $100 Immediate Discount

Get Your $100 Discount Applied Immediately

[op_liveeditor_element data-style=””]

Apply This Coupon Code For Discount

Coupon Code:  When checking out use the following code.  Simply enter the code and then click apply code for your $100.00 discount!  :-)

Code:  Leadership

Once you apply the code, check out for only $1 for 30-days! 🙂


[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Click Here For $100 DIscount

[/op_liveeditor_element]
[op_liveeditor_elements][/op_liveeditor_elements]

add to cart

— SPACER —

style-5-top-orange

100% Satisfaction Guarantee

Leading For Results is designed as a complete leadership development program for call center front-line leaders.  Our goal is to provide you and your team with the tools you need to drive performance in your call center and enjoy greater results.  You have a 60-Day No Question Asked Money-Back Guarantee to review the materials and test them out.

style-5-bottom

Leading For Results was developed to provide effective Call Center Leadership Development Training For Front-Line Leaders.  Objective: train on critical performance skills and drive positive performance in your call center

Greg Meares
Performance Connections, Inc

[op_liveeditor_element data-style=””]

[/op_liveeditor_element]

[op_liveeditor_element data-style=””]

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Leading For Results Modules…

[/op_liveeditor_element]
[op_liveeditor_element data-style=””][text_block style=”style_1.png” align=”center” font_size=”20″ font_font=”Titillium%20Web”]Below is a recap of each module (this includes both Participant and Facilitator Guides.)[/text_block][/op_liveeditor_element]
[op_liveeditor_element data-style=””]
— SPACER —
[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 1: The Role of The Supervisor

Participant Guide – This module discusses the role of a supervisor, the qualities needed to be an effective supervisor, and duties performed by supervisors.

Facilitator Guide – By the end of this module, you will be able to:  Describe the role of the supervisor in the organization, Understand and apply the expectations for all supervisors, and Understand and use the skills needed to be an effective supervisor.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 2: Positive Leadership

Participant Guide – This module demonstrates the difference between influence and authority, the connection between self-esteem and success, helps develop motivational strategies, explains the power of positive reinforcement, and helps develop skills in dealing with change.

Facilitator Guide – By the end of this module, you will be able to:  Explain the components of positive leadership and Demonstrate skills in exerting positive leadership.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 3: Listening Skills

Participant Guide – This module describes how to identify your listening strengths and weaknesses, how to explain the process of active listening and empathic listening, and how to practice new listening skills.

Facilitator Guide – By the end of this module, you will be able to:  Identify the importance of listening in the communication process, and Improve your listening skills.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 4: Communication Skills 101

Participant Guide – This module describes how using human relations skills and interpersonal skills will help individuals succeed.

Facilitator Guide – Facilitator guide that helps participants explain the impact of human relations on job performance and other workplace issues, Explain the forces that influence behavior at work, and Understand and apply interpersonal skills to be more successful.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 5: Communication Skills 102

Participant Guide – This module describes the communications process and examines communications styles.

Facilitator Guide – By the end of this module, you will be able to:  Explain the communications process, Avoid barriers to effective communications, and Understand and apply communication styles to be more successful.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 6: Communication Skills 103

Participant Guide – This module describes how to build trust with constructive self-disclosure and how to use the Johari Window communication model to discover more about yourself.

Facilitator Guide – By the end of this module, you will be able to:  Build trust through appropriate self-disclosure and Understand more about yourself.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 7: Coaching

Participant Guide – This module presents the coaching skills required by supervisors in order to help develop their subordinates’ potential.

Facilitator Guide – By the end of this module, you will be able to: Explain what coaching means and the importance of coaching, Recognize when coaching should be employed and identify the appropriate coaching technique.mmProperly employ the appropriate coaching technique.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 8: Managing Discipline

Participant Guide – This module discusses the difference between positive and negative discipline, explains progressive discipline, and applies principles of effective discipline to work situations.

Facilitator Guide – Facilitators objective of this module:  Define discipline and why it is necessary, Explain the supervisor’s role in the disciplinary process and Properly utilize the disciplinary process.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 9: Team Building 101

Participant Guide – This module explains teamwork and discusses characteristics of effective team building, describes how members of a work group can contribute to team building, and identifies four levels of empowerment.

Facilitator Guide – By the end of this module, participants will be able to: Explain the importance of teamwork in the organization, Apply the characteristics of effective team building, and Explain how empowerment affects team building and the supervisor’s job.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 10: Team Building 102

Participant Guide – This module outlines how to use team-building strategies to improve call center performance at all levels.

Facilitator Guide – By the end of this module, participants will be able to: Develop an action plan for team building, Explain the stages of team development and identify the stage a team is at, and Utilize the Characteristics of an Effective Team Member.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 11: Understanding Individual Behavior

Participant Guide – This module will help to identify your philosophies on motivation, examine motivational strategies to apply to specific situations, and demonstrate the importance of identifying employee motivators.

Facilitator Guide – By the end of this module, you will be able to:  Explain the supervisor’s role in helping employees achieve satisfaction of their needs, Identify motivational strategies that can be applied in work situations, and Properly utilize motivational strategies.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 12: Setting Goals and Expectations

Participant Guide – This module explains the importance of goal setting, clarifies goals and objectives, helps identify your goals, and describes methods of monitoring progress toward attaining goals.

Facilitator Guide – By the end of this module, you will be able to:  Identify and create quality goals and Explain the importance of monitoring progress toward goal attainment.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 13: Delegation

Participant Guide – This module explains what is involved in the delegation process. You will learn why some supervisors are reluctant to delegate, and how to delegate work appropriately.

Facilitator Guide – By the end of this module, you will be able to: Explain the importance of delegation, Avoid barriers to delegation, and Pick the right person to delegate to.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 14: Time Management

Participant Guide – This module teaches you how to analyze your current time management skills. You will learn how to determine which areas need improvement and how to develop a detailed action plan to achieve the improvements.

Facilitator Guide – By the end of this module, you will be able to:  Explain the purpose of effective time management., and Better manage your time.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

Module 15: Stress Management

Participant Guide – This module will help you identify causes of stress, recognize warning signs of being over-stressed, identify the conscious and subconscious influences on behavior, and apply stress management skills to job situations. This module also explains strategies for effectively coping with stress and explains why employers value emotional control.

Facilitator Guide – By the end of this module, you will be able to:  Develop strategies for managing stress to improve job performance, Explain the importance of emotional control in managing stress, and Explain the influence of stress and emotions in employee job performance, job satisfaction, and motivation.

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]

[/op_liveeditor_element]
[op_liveeditor_element data-style=””]
— SPACER —
[/op_liveeditor_element]
[op_liveeditor_element data-style=””][text_block style=”style_1.png” align=”left” font_size=”18″ font_font=”Titillium%20Web”]

Leading For Results is Developed By Proven Call Center Leaders and Call Center Trainers, No Fluff, Only Results!

Each Participant Module Has a Facilitator Guide, Which Provides Speaking Points and Exercises Allowing You or Your Trainer To Be Efficient As Possible.  Your ROI is Paid In Time, Energy and Results.

Leading For Results is designed with one simple objective.  Create high-performing and consistent call center teams and agents by improving the skills of the front-line leaders.

[/text_block][/op_liveeditor_element]
[op_liveeditor_elements][/op_liveeditor_elements]

[text_block style=”style_1.png” align=”center” font_size=”20″ font_font=”Titillium%20Web” font_color=”%235f5f5f” top_padding=”0″ bottom_padding=”0″]

“I am a management consultant, focused on Leadership Development and I’ve used the Leading For Results modules to improve performance.”

Fran, Leadership Development

[/text_block]

[text_block style=”style_1.png” align=”center” font_size=”20″ font_font=”Titillium%20Web” font_color=”%235f5f5f” top_padding=”0″ bottom_padding=”0″]

“Our bank used the tools and resources available on the Call Center Best Practices site to deliver a better customer experience.”

Jack, Major Bank

[/text_block]

[text_block style=”style_1.png” align=”center” font_size=”20″ font_font=”Titillium%20Web” font_color=”%235f5f5f” top_padding=”0″ bottom_padding=”0″]

“I started as a free member but soon realized the value of this content, I upgraded to the Premium Content, I wish I had done this sooner.”

Cate, Major BPO Philippines

[/text_block]

[op_liveeditor_element data-style=””]

Bonus – Premium Account!

[/op_liveeditor_element]
[op_liveeditor_element data-style=””][text_block style=”undefined” align=”left” font_size=”20″ font_font=”Titillium%20Web” font_style=”normal” font_color=”%23ffffff” top_padding=”30″ bottom_padding=”30″ line_height=”26″]Essentially many of our members utilize the CallCenterBestPractices.com membership portal to provide quick answers, ideas and strategies to everyday issues that may be encountered.

The depth of our information is extensive and covers a multitude of different yet critical informational categories.

1000’s of Articles and Over 36 Different Categories!

Main Objectives (What You Can Expect):[/text_block][/op_liveeditor_element]

[op_liveeditor_element data-style=””]
  • Provide You and Your Team With a Resource To Help Improve Your Performance
  • Utilized As a Leadership Development Tool
  • Ongoing Call Center Performance Training
  • Bottom-Line: Provide You (and your team) As Recognized Performance Leaders!
[/op_liveeditor_element]
[op_liveeditor_element data-style=””][text_block style=”style_1.png” align=”left” font_size=”20″ font_font=”Titillium%20Web”]Your Will Get a Full Year of Call Center Best Practices Premium Account as a Bonus if you take action today!  :-)[/text_block][/op_liveeditor_element]
[op_liveeditor_elements][/op_liveeditor_elements]

60 Day Money Back Guarantee

[text_block style=”style_1.png” align=”center” font_size=”24″ font_font=”Titillium%20Web” font_style=”normal” font_color=”%23000000″ font_spacing=”0″]Your purchase is 100% Risk Free.  If you’re not happy for any reason, simply let our friendly support team know (via email) and we’ll happily refund your money.[/text_block]

Get Started Now

Frequently Asked Questions…

[text_block style=”style_1.png” align=”left” font_size=”20″ font_font=”Titillium%20Web” font_style=”bold” font_color=”%23ffffff” bottom_padding=”0″ bottom_margin=”0″]How Do I Get My $100 Discount?[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”15″ font_font=”Titillium%20Web” font_color=”%23ffffff”]Simply go to the Check Out page and you will see that it cost $397.00, type in this code: Leadership in the coupon code section and you get an immediate $100 discount.[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”20″ font_font=”Titillium%20Web” font_style=”bold” font_color=”%23ffffff” bottom_padding=”0″ bottom_margin=”0″]Can I Cancel Anytime and Get Refunded?[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”15″ font_font=”Titillium%20Web” font_color=”%23ffffff”]Yes!  You have 60-days to review Leading For Results.  I f during that period you feel that this leadership development tool is not for you then simply send a note by going to Contact Us and indicating you would to cancel and receive a refund.  That simple!  :-)[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”20″ font_font=”Titillium%20Web” font_style=”bold” font_color=”%23ffffff” bottom_padding=”0″ bottom_margin=”0″]When Do I Get The Bonuses?[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”15″ font_font=”Titillium%20Web” font_color=”%23ffffff”]Bonuses will be available right after you register and set-up your account.  You will be directed to a welcome dashboard with a video explaining where everything is.  From there you will see your bonus section and will have access to them immediately.[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”20″ font_font=”Titillium%20Web” font_style=”bold” font_color=”%23ffffff” bottom_padding=”0″ bottom_margin=”0″]Do You Offer Train The Trainer?[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”15″ font_font=”Titillium%20Web” font_color=”%23ffffff”]If you are interested in train the trainer sessions for those that will be training Leading For Results, simply complete our Contact Us form and indicate you’re interested in train the trainer sessions.[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”20″ font_font=”Titillium%20Web” font_style=”bold” font_color=”%23ffffff” bottom_padding=”0″ bottom_margin=”0″]How Is The Content Delivered?[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”15″ font_font=”Titillium%20Web” font_color=”%23ffffff”]Upon completion of your registration, you will have immediate access to our download center.[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”20″ font_font=”Titillium%20Web” font_style=”bold” font_color=”%23ffffff” bottom_padding=”0″ bottom_margin=”0″]What Other Resources Do You Have?[/text_block]
[text_block style=”style_1.png” align=”left” font_size=”15″ font_font=”Titillium%20Web” font_color=”%23ffffff”]You may not be interested in the Premium content, but you might need information regarding our other products.  You can find the other solutions here.  Call Center Games for team motivation, Call Center Leadership Development – training for your front-line leaders so they can drive performance, and Performance Management Process – discover the four stages of performance management and when to use them to drive performance.[/text_block]

Click Here to Leave a Comment Below

Leave a Reply:

Login