Many of the top Call Center leaders use a process called MBWA.
Have you ever heard of this process?
MBWA stands for Managing By Walking Around and it is a great way to stay connected with your call center teams.
I actually learned about this method back in 1998 from a great mentor I had. He used it on us and it worked amazingly well. He stayed connected with all of the call center teams and at the same time he could assist, motivate and increase morale.
Watch this short video by Tom Peters explaining a little more about this process…=> [Content protected for Pip, Bronze, Silver, Gold, Platinum members only . Join the Call Center Best Practices Premium Membership today, click here] Register Here…
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