Call Center Outsourcing and the 3 Step Evaluation Process

Call Center Outsource Selection

Call Center Outsourcing is a fantastic way to streamline performance, effectiveness, and costs.

That being said, the selection process can be difficult.

With thousands of call centers available for outsourcing, finding the best call center for your brand can be adventurous, to put it mildly.

Clearly, the best fit is one that extends your own philosophy of call center management.

In fact, a one-question, quick litmus test might be, “Is this call center managed the way I would run it?”

If not, then it’s easier to move on to the next call center/vendor candidate. ?

f the center is being run like you would run it, then you can begin the rigorous, discovery process of acquiring data in your due diligence to assure that you and the vendor candidate are the best fit for a partnership.

Let’s narrow your call center outsourcing due diligence to 3 areas of evaluation:

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About the Author: Greg Meares

As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.

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