Call Center Training Ice Breakers and Warm Ups

Call Center Training

Call Center Training Ice Breakers

This article was originally posted March 6, 2009.  It has been updated for Call Center Training effectiveness.

Call Center Training that uses Ice Breakers eases first day jitters of the new hire class.

Call Center attrition hurts, therefore when bringing in a new class, Ice Breakers can bring a group of new employees together and help solidify them as a team.

Here are some Ice Breakers examples you can use to help with Call Center new hire training. Please check back to the Training Room for more.

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About the Author: Greg Meares

As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.

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