Servant Leadership in Your Call Center

10 Questions To Consider For Servant Leadership In Your Call Center, Including a Bonus!

Unfortunately, when people reflect on leading a call center, they don’t often think of servant leadership.  It’s a terrible oversight!  The truth of the matter is that power models of leadership dominate... Read more »
Call Center Performance

High Performance Culture Starts With Onboarding New Employees

The more productive our employees are and the fewer mistakes they make will increase the output. The result is we will be able to get more done with fewer resources. Read more »
Phone Tree

Phone Tree – Do they work?

Is Your Phone Tree Killing Your Business? By Diana Liffick Your phone tree might seem as insignificant as post-it notes or staples, but it plays an important role in the performance and... Read more »