Coaching Skills for Managers
By Lynn Banis
You work with people and would love to know how you can help them be more productive, effective and efficient. You would also like to do that in a way that makes people feel good about themselves and about where they work. Where is the magic bullet?
Coaching is not a magic bullet but it is a set of skills that will help you accomplish all of the things above. Coaching skills bring together the interpersonal skills and the understanding of how people function and communicate. They help us tap into motivation and personal ownership and responsibility in those we coach.
Since coaching consists of a set of skills it can be learned. Let’s see what those skills are.
1. Gaining and staying in rapport. A manager/coach works hard to create a place of safety and understanding for the coachee to explore issue and behaviors. This is most easily done by getting and maintaining rapport with the coachee.
2. Listening. A manager/coach has honed listening skills far beyond just hearing the words being said. It is the ability to understand the verbal and non-verbal content, the context and the implications of verbal and non-verbal communications that makes a skilled listener. It is also the ability to connect with the language the coachee uses whether that is visual, auditory, kinesthetic or something else.
3. Asking questions. A major coaching skill is questioning. Manager/coaches are skilled in asking open-ended questions that cause the coachee to see something from a different perspective, get a new understanding, challenge self-limiting beliefs, etc. A primary reason for asking questions is to help the coachee tap into their own resources, to find solutions and to accept ownership of situations and behavior.
4. Creating awareness and learning. A manager/coach uses a variety of tools and techniques to help a coachee become aware of his own thinking, beliefs and behaviors and helps him learn how he wants to move forward. The manager/coach uses a discovery process so the coachee can own his own results and take accountability for his decisions.
5. Managing progress and accountability. The manager/coach does not really hold the coachee accountable. Rather, she puts the coachee in charge of his own progress and accountability, It takes that responsibility off the manager/coach and puts it where it rightful should be – squarely on the shoulders of the coachee.
These skills should get you started on the path to being a manager/coach. It is an exciting process – good luck on your journey!
Don’t wait to learn these skills. They will make you job easier and you more effective. Contact Lynn now to learn how you can get the training you need to become a great manager/coach. [email protected]coaching.com.
Lynn Banis PhD, MCC is known as America’s High Performance Coach. She specializes in helping women. executives and entrepreneurs make the most of their opportunities and potential. Her years of working with small and large businesses has given her a depth of knowledge that is invaluable to her clients. You can reach her at http://www.discoverypointcoaching.com or at her email address listed on the site. Also check out Lynn’s other businesses: Coach Academy Texas, a cutting edge coach training company; and Turnkey Coaching Solutions, a coaching program management and contract coach staffing company.