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How To Use The Online SMART Goals Form

Using SMART Goals as a way to motivate your staff, provide discipline, and to keep your call center agents on the right path, helps save time and reduce non-achievement of company metrics.

Call Center Best Practices has two resources that will help you understand the process and more importantly help you effectively create SMART goals on on the fly.  Both resources can be found in the SMART Goals section.

Here is a video showing you how easy it is to use the online form:

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About the author

Greg Meares

As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.


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