Importance of Leadership in the Call Center

Frontline Leadership

Call Center Leadership Deals With This Approach All The Time!

This Call Center Leadership article was originally posted April 15, 2010.  This has been updated to reflex the changes going on in our industry.

The Importance of Leadership in Call Centers Cannot Be Understand.  Read this article and compare it to what is going on in your center.

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About the Author: Greg Meares

As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.

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