Positive Leadership Call Center Style

We just added Module two in our series of Call Center Leadership!

Module Two is focused on Positive Leadership for call center managers.  It is filed under call center training.

Positive Leadership demonstrates the difference  between influence and authority, the connection  between self  esteem and success, helps develop  motivational  strategies, explains the  power of positive reinforcement, and helps develop skills  in dealing with change.

The objectivs of this module are simple but critical in the success of the new call center manager (leader.)  By the end of this training module you’ll be able to explain the components of positive leadership, as well as, demostrate skills in exerting positive leadership.

This is a 19 page training module that will help you and your call center leaders take it to the next level.   Make sure you visit our Call Center Leadership Training area to access this module.

Go Here:  Call Center Leadership Training

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About the Author: Greg Meares

As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.

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