We just added Module two in our series of Call Center Leadership!
Module Two is focused on Positive Leadership for call center managers. It is filed under call center training.
Positive Leadership demonstrates the difference between influence and authority, the connection between self esteem and success, helps develop motivational strategies, explains the power of positive reinforcement, and helps develop skills in dealing with change.
The objectivs of this module are simple but critical in the success of the new call center manager (leader.) By the end of this training module you’ll be able to explain the components of positive leadership, as well as, demostrate skills in exerting positive leadership.
This is a 19 page training module that will help you and your call center leaders take it to the next level. Make sure you visit our Call Center Leadership Training area to access this module.
Go Here: Call Center Leadership Training