Positive Leaders Are Successful Because They Inspire and Focus On Achieving Results Using Positive Methods...

"Leaders must be close enough to relate to others, but far enough ahead to motivate them."  - John C. Maxwell

Influencers utilize Positive Leadership tactics that have a lasting effort on people, performance and the bottom-line.  Those that choose to employ these strategies, will just be better leaders.  Just look at the proof below...

Positive Leadership Leads To Employee Engagement

In an article written in the Harvard Business Review called Proof The Positive Work Cultures Are More Productive, the authors cited two distinct studies by Gallup and the Queens School of Business on the effects of employee disengagement due to negative work environments.  The facts are startling...

Engagement leads to...

The power of positive leadership is astounding on employee engagement and overall workforce performance!

The chart below represents the difference in company performance when your employees are less than 50% engaged compared to greater than 50% engaged.  As you can see, the positive results speak for themselves and reinforce the impact that Positive Leadership has on performance: 

Positive Leadership Employee Engagement
Positive Leadership Employee Engagement

Basically the chart above shows that when employees are engaged, which is the result of positive leadership, then performance exceeds in all categories (blue bars in chart.)  Clearly, this reinforces the need to improve your positive leadership approach.

Conversely, let's look at the negative impacts of disengagement on performance...

Disengagement leads to...

The solution to success for any organization is employee engagement.  The more engaged your employees are the more success you will have.  This is a simple fact.  Below you will see a chart for three critical areas.  How much harder is it to deliver results when you are dealing with this?

37% Increased Absenteeism
60% Reduced Quality & Increased Customer Defects
18% Lower Productivity

Positive Leadership Skills Development Is Designed To Improve Performance At All Levels!

As stated before, Positive Leadership improves employee engagement, and this in turn improves performance.  But just as important is the improvement in morale, and the ability to control cost on employee turnover, and health costs.

But what excites me and should excite you too is the positive environment that is created.  Employees and leaders understand and feel that they can achieve any goal that is put in front of them.  Having this attitude just makes winners.  And when it comes to performance, winning is the name of the game.

Now that you know the power of positive leadership, what are you going to do about it?

Positive Leadership Is The Solution...

So the big question is how do we set-up ourselves for success?

  • Positive Leadership is a life changing skill - Effective leadership creates an environment of well-being. It impacts both our work and personal lives.
  • Handle Leadership with Care - Positive Leadership must be preserved and nurtured. It is a daily responsibility that requires preparation, practice, and sharing
  • One Person Can Make a Difference - Organizational transformation can begin with one person in the right position or given an opportunity to succeed. When positive leadership and positive attitudes prevail, the path to success becomes wider and smoother

The "Positive Leadership" Meets These Needs and Then Takes It To The Next Level...Check out what's covered and then ask yourself, "will this help me and my team?"


Accentuate the Positive


Examples of the Pygmalion

Building Esteem

Positive Reinforcement

Positive Feedback

One Person Can Make a Difference

Use Recognition for Positive Results

The Proof is in the results!

100 %
Success Rate

You read that correctly!  100% of Supervisors saw an improvement in their results by following our Positive Leadership Module.

75 %
Reduction in Attrition

There's two types of attrition.  Supervisors trained with the Positive Leadership Module reduced unwanted by 75%

65 %
Improved Attendance

You can't succeed if your team doesn't show up!  With the Positive Leadership Module, 65% improved attendance was experienced

Why Is Positive Leadership So Effective?

The effectiveness of this frontline leadership training tool is simply that it has 3 extremely valuable processes it follows:

  • Proven Formula: The Positive Leadership Module formula is considered a best practice approach
  • Interactive: This course is designed to be interactive to help facilitate self-discovery, which has been proven to facilitate understanding and comprehension.
  • Participant and Facilitator Guides: Positive Leadership comes with both a participant and facilitator guide, which helps guide both the leader and the participant
Positive Leadership Participant Guide
Positive Leadership Facilitator Guide
Positive Leadership Participant Guide
Positive Leadership Participant Guide
Positive Leadership Facilitator Guide
Positive Leadership Facilitator Guide

The value of this module is that it helps you and your team achieve consistent and dependable call center performance. Additionally, we designed this from years discovering what had worked in other top performing centers. This is a "Best Practice" approach and provides the frontline leadership development that is severely needed. Moreover, you will find this module very flexible in terms of training, which means you can run a formalized program or train it in your staff meeting. The choice is all yours!

What Our Customers Are Saying:

Cate PatricioSupervisor - BPO

I was recently promoted and was having a difficult time making this transition. Performance was suffering and I was very stressed. I actually purchased the Role of a Supervisor and Positive Leadership for myself, however, now we run all of the frontline leaders through this program now. I highly recommend it.

I will be honest, I was skeptical. My director of training brought these modules to my attention and although they looked good, I decided to not take action. However, we have had a hard time bringing new Team Leads up to speed, so I decided to test out the 60-day guarantee. Once we started running our leadership team through this module, we saw an immediate lift to performance.

Patrick ShaeVP Operations
Fran Harding Training & Development

Our operations teams were looking for something that would help newly hired team leads understand their role as well as make the transition successfully. This training is excellent and our performance has improved 10X since instituting this program.

The Positive Leadership and the Role of a Supervisor is awesome! These modules are high quality and cover all aspects that are important when providing my frontline teams with the tools to create predictable performance. My Supervisors are growing and improving everyday and I contribute that to these modules.

Aubie Pouncer Call Center Director

Fast-Start Bonus for Taking Action Today!

Our goal is to get you up and running quickly. You want to have confidence that you are going to get the same results. Right? That is why we are holding a Fast-Start Webinar that will cover all of your questions as well as provide you with additional implementation tactics you can use to deliver "Best-In-Class" performance.

What You’ll Get When You Sign Up Today:imaclt_400x400-min

You’re invited to a “roll-up our sleeves” meeting to jump-start “The Role of a Supervisor” in your organization.  Let’s Collaborate:
  • Strategies for Effectively Presenting the modules.
  • Assessing Positive Results – how to determine the level of success you are achieving.
  • Questions and Answers – look through the material and bring any questions you have and we will answer them.  Also, you will get to listen in on other questions and ideas.  Best Practice sharing!

100% Satisfaction Guarantee...

We want to make sure you feel 100% comfortable with "Positive Leadership", that is why we are offering you a 100% money-back guarantee! No questions asked...


Positive Leadership is a great tool to help you drive performance. It is an excellent resource to help identify what's important and how to achieve it. We train our client teams using this tool and we have many case studies that has reinforced why this training is so beneficial for you. It is proven! But we also understand that you may have some trepidation, and so we are offering a 60-Day Money-Back guarantee. This gives you enough time to get the materials in your hands and test it out. And if you decide that this is not for you then simply request a refund. It is that simple!

Your Satisfaction is our goal!

Get Instant Access To Positive Leadership

When you purchase today, you'll get:

  • Instant Access To the Members area
  • Both the Participant and Facilitator Modules
  • An Invitation to the Fast-Start Webinar to get you up-and-running quickly.
  • 60-Day, 100% Satisfaction Guarantee

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I'm Greg Meares, managing director of CallCenterBestPractices.com and you have my guarantee!