Predictive Analytics will improve your call center performance.
In the call center business, scorecards measure the profitability (or not) of the business in its present existence.
Key Performance Indicators (KPIs) represents the kind of reporting necessary that monitors the business’s viability.
Without a KPI scorecard, you’re like a kid in a candy store
Blissfully meandering around the store, working hard to find the sweetest treat to satisfy your sweet tooth craving, with no parent dragging you out the front door.
Clearly, it’s a naïve existence to think a supervisor can live without a KPI scorecard.
So, let’s break it down:
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