Predictive Analytics Will Improve Your Call Center’s Performance

predictive analytics

Predictive Analytics will improve your call center performance.

In the call center business, scorecards measure the profitability (or not) of the business in its present existence. 

Key Performance Indicators (KPIs) represents the kind of reporting necessary that monitors the business’s viability.

Without a KPI scorecard, you’re like a kid in a candy store

Blissfully meandering around the store, working hard to find the sweetest treat to satisfy your sweet tooth craving, with no parent dragging you out the front door.

Clearly, it’s a naïve existence to think a supervisor can live without a KPI scorecard.

So, let’s break it down:

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About the Author: Greg Meares

As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.

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