Recruit and Retain the Best Emotionally Mature Agents For Your Call Center

Call Center Recruiting

Do you have a recruiting process to acquire call center talent? As you know, there is not-so-subtle pressure to recruit the best available agent talent. Identifying candidates who can demonstrate the appropriate thinking and communication skills matched with suitable personality and customer service experience make the task even tougher. You must be able to recruit agents who have a reasonable understanding and presentation of professionalism, motivation, discipline and structure. So, culling through the thousands of resumes to find a ‘diamond in the rough’ can be like searching for a ‘needle in a haystack’! LOL

It’s not a laughing matter, is it? Seriously, having a plan as to acquiring the best call center agents is priority-one. It is perhaps the trickiest part of a supervisor’s job. The trick to firing well is hiring better.

What does that mean?

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To your success,

Greg Meares

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As a a call center leader you should be considered with two important improvements in your call center.  The first, is finding a way to improve performance through employee engagement.  Call Center Games does this for you.

The second is the development of your front line leaders.  Our solution focuses on 15 important functions.  Check out Call Center Leadership to learn more.


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About the Author: Greg Meares

As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.

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