SMART Goals

Special SMART Goals Online Worksheet and PDF download (See Below)

One of the fastest and least complicated ways to hit more of your goals is to use SMART goals.

If you haven’t heard of it yet then read below. It is an easy way to establish your call center employees accountable and giving them an opportunity to participate. This is one of the key ingredients to employee engagement.


Writing goals for yourself, your team or your individual team members can be a daunting task when approached without direction.

The SMART goal structure is a proven method to create a goal that is reasonable and easy to follow.

Here's the formula to follow that has lasting and powerful results:

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