This is the support area for Call Center Best Practices.

Please register and submit a ticket.  The is the Fastest and Easiest way to get in touch with me or a member of the Call Center Best Practices Team.

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In addition, you’ll find answers to common questions below under our FAQ’s…

Frequently Asked Questions

  1. Who is Performance Connections, Inc?
    • Performance Connections, Inc is the parent company of  If you decide to continue your service after the trial term, your monthly fee will be processed under this name.  Of course you can cancel at anytime.  There is no obligation.
  2. What is
    • Call Center Best Practices is dedicated to providing assistance to like minded call center leaders.  Our goal is to provide high quality call center best practices that you can use to help your teams improve performance.  In addition, to the tactical information, you can also utilize the strategic info to help improve your overall design of your center to allign it more with your customers or prospects needs.
  3. How long does it take me to get access once I sign-up?
    • You have immediate access and depending on the promotion we are running, you will also have a 30 day or 7 day trial.


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