Listening Skills for Improved Performance

Listening Skills to improve engagement and performance in your call center?Yep!I know, developing your listening skills doesn't seem all that exciting and afterall, will it really have any positive impact?Improving Listening Skills... Read more »

Active Listening: How to Avoid Misunderstandings and Mistakes in Four Simple Steps

Did you know that most people are listening to their own thoughts rather than to what you are saying to them. Read more »

What Makes a Trainer Credible?

Why does a class pay attention to a trainer? The fact that the trainer is most likely standing in front of the room will establish initial authority. However, to maintain the class's... Read more »