Active Listening: How to Avoid Misunderstandings and Mistakes in Four Simple Steps

Did you know that most people are listening to their own thoughts rather than to what you are saying to them. Read more »

Ice Breakers – Creating Conditions For Active Listening

The content and timing of using an ice-breaker doesn't need to be given excessive consideration - as some individuals instinctively understand how to implement an ice-breaker. With minimal training, others can easily... Read more »

Enhance Your Leadership Skills With Active Listening

An ice-breaker will make the parties involved feel relaxed and also set the right tone for a meeting to proceed. Read more »

How to be a Great Supervisor

We borrowed the following tips from Dr. Elliott Jaffa, from the University of Maryland. Below you will find 14 characteristics that great managers have and take the time to develop. We chose... Read more »

Good Listeners

Now let’s examine good listening skills. To be a good listener, you must be an active listener. Remember that we said listening is an active search for meaning. Active listening is the... Read more »

Tips For Effective Listening

According to Dr. Terry Paulson, author of They Shoot Managers, Don’t They?, there are several points about effective listening that supervisors should pay attention to: [hidepost=1] Listen to understand and to assist... Read more »

Are You Listening?

By Carole Sue Jones Are you listening, really listening?  Knowing that the human brain can process information four times as fast as the mouth can speak; listening becomes a skill that requires... Read more »

A MOMENT OF SUNSHINE- Are you Listening?

By Carole Sue Jones Are you listening, really listening?  Knowing that the human brain can process information four times as fast as the mouth can speak; listening becomes a skill that requires... Read more »

Do You Train’em or Brain’em? (The article continued)

Training Case Study – Training with a Twist of Humor At RMH Teleservices one of the distinguishing differentiators of our call center company from the very start was the training we provided... Read more »

The Future of Quality

The Future of Quality How is Your Centers Quality? You probably would say that your center or team scores in the 90’s, right? Almost all success in business is determined by numbers,... Read more »

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