Difficult Customers

Difficult Customers and How to Handle Them

Angry customers, for the most part, feel that they have been wronged, taken advantage of or made to feel foolish and therefore are very upset and emotional about the situation. Read more »

To Do or Not to Do Employee Reviews

If managers and leaders were better at communicating their expectations and how they were being met - would this be such a debated issue? Think about it...when was the last time you... Read more »