Why Should You Outsource IT Services – Is It Wiser To Go Outsourced?

More and more companies are using, or considering to use, outsourced IT services. The reasons involve cost and expertise. Read more »

The Power Behind Call Center Outsourcing

The need for call center outsourcing is no longer a secondary option for various business industries. Small business owners and big corporations are now maximizing the advantages and power behind outsourcing. Call... Read more »

Best 10 Buzzwords in Call Center Outsourcing

Call center outsourcing is fast becoming popular nowadays and if you are planning to venture in offshore outsourcing for call center services, it is important for you to understand at least the... Read more »

Why Outsource IT? The Top 5 Reasons Why Companies Outsource IT

Whenever technical competence needed is higher than the one we currently own we have to think about bringing in extra staff. Read more »

Maximizing Call Center Resource Utilization With Six Sigma

Over the years, the Six Sigma quality improvement system has gained greater acceptance and applicability, covering almost all the various business domains that exist today. Read more »

Being a Call Center Employee

Customer service is not that easy as it may sound. In fact, it entails the willingness and strengths to carry out more than what is estimated. Read more »

Why Outsource Call Center Services?

A call center is designed to fulfill the gap between an organization and the customers for the betterment of the business. A call center serves the accurate information to the query of... Read more »

Quality Assurance in BPO – An Essential Aspect

We all know that quality assurance stands for a proven process of verifying and checking the quality of a service or product. In a BPO, quality pertains to the level of customer... Read more »

What Makes a Call Center Manager?

Establishing a call center is just the beginning of the most challenging and demanding game. You require having the right personnel to work for you and also to manage things accordingly. Read more »