Being a Call Center Employee

Customer service is not that easy as it may sound. In fact, it entails the willingness and strengths to carry out more than what is estimated. Read more »

Quality Assurance in BPO – An Essential Aspect

We all know that quality assurance stands for a proven process of verifying and checking the quality of a service or product. In a BPO, quality pertains to the level of customer... Read more »