Value of Assessment Tools in Call Center Operations

The quality and pace of Call center operations are dominated and threatened by two visible hindrances which are agent turnover and agent productivity. The reasons for such challenges in a call center... Read more »

How to Develop Leadership Qualities in the Workplace

Workers and rank and file employees in the workplace may seem perplexed on how to develop leadership qualities. Read more »

5 Crucial Factors In Call Center Management

From product inquiries to technical support, call centers offers varying services. It can accept calls from customers (inbound) as well as initiate calls (outbound). Read more »

Roles Of A Team Leader – Discover Just What Is Expected Of You

It is common for anyone half decent to get the promotion to Team Leader. But this job can be dangerous for you if you don't know the territory. In this article, I'll... Read more »

Call Center Leadership Skills – Things That You Should Possess

A call center team leader or a supervisor plays a significant role in boosting up the morale of the team in success and also in adversity. It is a fact that all... Read more »

Management Development Secrets – The Importance of Listening and Questioning Skills

The key here is to focus on your own actions, by listening carefully with full attention - and where you need to know more, fine-tune your questioning and listening techniques so that... Read more »

How to Deal With Difficult Training Sessions

Let me share a secret with you. Being a trainer is a fantastic job. You stand in front of a room of people and you make a difference to their lives. Read more »

Trust Your Staff And Watch Them Grow – 10 Tips For How To Do It

When you trust your employees, they grow into people and professionals you AND they never dreamed they could be. It's a beautiful thing to watch. Read more »

Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources

Work at Home agents is not a new idea, in fact; companies have tried to implement this model for several years. Read more »

Assuring The Best Quality For Your Call Center

Customer Satisfaction is the cornerstone of any successful business enterprise. While most businesses keep that adage in mind while designing products and services around researched client needs, Read more »

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