The Motivation Factor in BPO

The need for motivation in a BPO is immense. This report outlines how call center agents can be motivated without digging too deep into the pockets of the management. Read more »

Inbound and Outbound Telemarketing

Inbound calls are when customers call in, an IVR (Interactive Voice Response) most likely will take the call and will prompt them for information, the call in turn is routed to... Read more »

Laughter at the Contact Center

Regardless of how demanding your work is, there's always room for some cheerful humor at your work place. Nothing livens the atmosphere more than someone with a good sense of humor. There's... Read more »

A Detailed Outline to Understand Call Center Outsourcing

One of the two ways they can survive is either to spend hefty amounts to continuously upgrade themselves or to Outsource Call Center Services. Read more »

Uplifting Call Center Operations Through Performance Management

Performance management is the driving force behind any successful call center operations. A performance management program strongly stresses on proper and accurate communication of the objectives of call center outsourcing between employees... Read more »

Value of Assessment Tools in Call Center Operations

The quality and pace of Call center operations are dominated and threatened by two visible hindrances which are agent turnover and agent productivity. The reasons for such challenges in a call center... Read more »

How to Develop Leadership Qualities in the Workplace

Workers and rank and file employees in the workplace may seem perplexed on how to develop leadership qualities. Read more »

Seven Wonder Ways to Supercharge Your Call Center

Identify and discuss those super-seven ways to kick up the performance levels and efficiency of call centers' employees. Read more »
Customer Service Ideas

Oscar Worthy Customer Service – How Hollywood’s Model Can Make Your Company A Service Star

Do you think maybe, those responsible for taking care of your valued customers might need a little more training and recognition themselves? Well, perhaps you need to say Hello and Hooray for... Read more »

Give Your Quality Team a Kick Start

By Gail Yahner Is your quality team suffering from a case of  the same ol’ same old? Has the blah zone struck? Do you feel like you should start naming the days... Read more »