Five Reasons To Use An External Call Centre For Christmas

As Christmas is round the corner, you may need to prepare for increased orders and enquiries from customers. Read more »

VoIP Technology Shows Significant Promise For Call Center Operations

Before plunging into VoIP head first, it's important that businesses understand just what they are "talking" about when they begin looking at VoIP technology for their call center operations. Read more »

Call Center Outsourcing for the Media Industry

Call center outsourcing and business process outsourcing (BPO) has become the most effective solution for every industry undergoing business. Read more »

Best 10 Buzzwords in Call Center Outsourcing

Call center outsourcing is fast becoming popular nowadays and if you are planning to venture in offshore outsourcing for call center services, it is important for you to understand at least the... Read more »

Inbound and Outbound Telemarketing

Inbound calls are when customers call in, an IVR (Interactive Voice Response) most likely will take the call and will prompt them for information, the call in turn is routed to... Read more »

Call Center Outsourcing – Trends and Techniques in 2010

As companies start to understand how call center outsourcing functions can help save precious operating resources, the newest trends in the industry is shifting from just customer service to lead generation. Read more »

Customer Service Call Center – An Outlook

Any company - whether big or small - should have a customer service call center to generate and assist customers with customer support and efficient services. Read more »

How Government Agencies Are Building Better Call Centers

Government entities from local law enforcement to the Internal Revenue Service are redesigning their call centers to give better service by using the latest technology including advanced call center analytics and electronic... Read more »

Call Centres – How to Manage an Outsourced Call Centre Successfully

Properly managing and operating successful contact centres is just like operating any other business - except that you are dealing with people and so you have to make sure that everyone you... Read more »

Customer Service Outsourcing – A Case Study

This article goes through a real-life case study of a company that faced a number of problems when outsourcing their customer service functions to a BPO firm in India. It suggests several... Read more »