Achieve Excellence in Call Center Processes and Overcome the Challenges

Like any other business, call center outsourcing management go through unique obstacles. Only adept and thoughtful management can apply a unique approach to handle them. Read more »

Contact Center Software Helps You Meet Customer Demands

Contact centers are innovating ways and means to support their customers more proactively through newer contact center technology as these centers try to reach beyond the conventional ways and include agents with... Read more »

A Detailed Outline to Understand Call Center Outsourcing

One of the two ways they can survive is either to spend hefty amounts to continuously upgrade themselves or to Outsource Call Center Services. Read more »

Uplifting Call Center Operations Through Performance Management

Performance management is the driving force behind any successful call center operations. A performance management program strongly stresses on proper and accurate communication of the objectives of call center outsourcing between employees... Read more »

Value of Assessment Tools in Call Center Operations

The quality and pace of Call center operations are dominated and threatened by two visible hindrances which are agent turnover and agent productivity. The reasons for such challenges in a call center... Read more »

How to Develop Leadership Qualities in the Workplace

Workers and rank and file employees in the workplace may seem perplexed on how to develop leadership qualities. Read more »

The Benefits of Quality Monitoring

The advantages of quality monitoring are vast. Along with above mentioned plus points, the following points are also come as bonus with quality monitoring: Read more »
Call Center Agent

BPO Philippines Call Center Outsourcing Boom

Recently I was doing some research about doing business in the Philippines and I came across this article and thought you may be interested. Currently, the Philippines is growing like crazy... Read more »

7 Best Tips for Communicating With Your Offshore Team in India

By Ankurpatel If you are reading this article, most probably you have faced some communication problem with your offshore team or you are considering to offshore your project work and want to... Read more »