Call Center Quality

5 Steps to Quality Monitoring in Your Call Center

Quality monitoring is essential for quality results when running your call center. While metrics capture the pulse of your center, quality monitoring is a key factor in determining how you get the... Read more »

The Benefits of Quality Monitoring

The advantages of quality monitoring are vast. Along with above mentioned plus points, the following points are also come as bonus with quality monitoring: Read more »

Assuring The Best Quality For Your Call Center

Customer Satisfaction is the cornerstone of any successful business enterprise. While most businesses keep that adage in mind while designing products and services around researched client needs, Read more »

Give Your Quality Team a Kick Start

By Gail Yahner Is your quality team suffering from a case of  the same ol’ same old? Has the blah zone struck? Do you feel like you should start naming the days... Read more »

Improving Quality through Coaching

By Carole Sue Jones BMW, The Ritz-Carlton, Kodak, Dell, Microsoft, Volvo, Smuckers, Kleenex, Crayola. What do these companies have in common? They are all known for their quality. Merriam-Webster defines quality as... Read more »