What to Consider When Implementing Your Call Center CRM Strategy

There are many ways to consider when implementing a CRM strategy in your call center.  According to Wikipedia, “Customer Relationship Management (CRM) is a system for managing a company’s interactions with current... Read more »

5 Steps to Maximize a Successful, CRM Implementation In Your Call Center

CRM implementation can exponentially accelerate goal-achievement for your call center in the long run, but it can also solicit headaches as new programs are created and employed immediately.  The learning curve for... Read more »

Telax Hosted Call Center

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Telax services enables clients to reduce costs and improve efficiency, so that they can do more with... Read more »