Role of a Supervisor Webinar

Is the performance in your call center a daily and monthly challenge?Would you like a solutions?  On this webinar we review the 3 critical characteristics that all call center supervisors need to possess to be successful to drive your performance  consistently. If you want to take your team or call center to the next level then you will want to reserve your seat for this value packed webinar!

Tag Archives for " Call Center Training "

3 Actions For Call Center Supervisors To Take To Improve Your Sales Results Today

Call Center Supervisor

To improve your sales results in your call center, employ the 3 actions listed in this column: posting stack rankings, giving agents’ raises and specific training. These actions are not an exhaustive list, but they can make the most difference with the least effort.  Go for it!  Taking smart, targeted action with prudent, concurrent correction […]

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#1 Tactic to Improve Call Center Performance for New Hires

Call Center Training

Making the transition from being trained to call center production is very nerve racking for the new hire. Instead of sitting there listening and answering a few question the Call Center Trainee now will have to receive or make calls to customers. This creates anxiety for the Call Center Trainee for a couple of reasons.

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Activity vs Results In Your Call Center

Call Center Teamwork

I use to have a boss that would say…”Don’t confuse activity with results!” At the time this made a lot of sense and I firmly believed in this philosophy.  But I discovered that it wasn’t black and white, like my bosses statement. Sometimes activity is good but only if it leads to results or at […]

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Who’s Training Your Call Center Agents? (Funny Video)

Watch The Video and Answer This Question? Who’s actually training your call center agents? Register Here… PS – Check out these call center performance focused modules… [es1sc_prodlist prd_ids=”9206628,9206493,9206445,9206472,9206485,9206835,9206314,9206505,9205083,9206879,9206502,9206520,9206854,9206539″]

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No Choice But To Develop My Call Center Leaders

Call Center Leadership Development

Enjoy this true Call Center story… Have you ever heard of a High-Class problem?  I actually love problems like these, because it means you’re doing something right.  🙂 In fact, my former boss and I would look at our completely full parking lot and call that a high-class problem.  Meaning we had a parking problem, […]

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3 Steps To Call Center Best Practices

Achieving outstanding performance in your call center is really not as difficult as it may sound. … and I have a webinar event to prove it. In fact on this webinar I’m going to show you and your front-line leadership 3 simple call center performance that work extremely well.  These are call center best practices […]

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The Biggest Mistake a Leader Can Make

Contact Center Leadership

Good Leadership is hard to find.  Great Leadership is almost impossible to find. In this post I want to share a video that was produced by the Harvard Business Publishing group. You’ll learn the leadership mistakes to avoid, as well as, the things you can do to build upon your skills as a call center […]

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