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7 Advantages for Telecommuting into Your Call Center

By Greg Meares

Telecommuting is an offsite, operations program for call centers around the world. Millions of agents are working from home today. Yet, while it may be advantageous for you to consider. It may not be right for you, your call center environment, or your managers and agents. So, what are the advantages to telecommuting?According to the […]

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The Motivation Factor in BPO

By Gail

The need for motivation in a BPO is immense. This report outlines how call center agents can be motivated without digging too deep into the pockets of the management.

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Call Center Training: The Principles Behind It

By Gail

As much as the establishment of call centers and the number of call center agents increase, the need for call center trainings for better customer service and for better image of the company is the primary concern of most of the call centers elsewhere.

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Calculating The ROI Of CSR

By Gail

Managers focus on expense reports and profit projections because numbers are easy. Figures are concrete concepts, simple to grasp and understand. It can be as straightforward as plugging a few statistics into a spreadsheet, or as complex as having an accounting team conduct a review that takes months.

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