Tag Archives for " Call centers "
Is the performance in your call center a daily and monthly challenge?Would you like a solutions? On this webinar we review the 3 critical characteristics that all call center supervisors need to possess to be successful to drive your performance consistently. If you want to take your team or call center to the next level then you will want to reserve your seat for this value packed webinar!
Telecommuting is an offsite, operations program for call centers around the world. Millions of agents are working from home today. Yet, while it may be advantageous for you to consider. It may not be right for you, your call center environment, or your managers and agents. So, what are the advantages to telecommuting?According to the […]Continue reading
An inbound call center consists of a team of professional agents that do nothing but answer calls on behalf of a companyContinue reading
Call centers are a very effective service that assist businesses resolve product or service issues with the customer.Continue reading
The success of a business heavily relies on customer satisfaction; if a client is happy with the service or product your company provides them, they are likely to express such positive feedback to others.Continue reading
It’s not easy for a call center worker or workers. Rejection, people hanging up. Still it’s a numbers game to keep slogging.Continue reading
As much as the establishment of call centers and the number of call center agents increase, the need for call center trainings for better customer service and for better image of the company is the primary concern of most of the call centers elsewhere.Continue reading
Managers focus on expense reports and profit projections because numbers are easy. Figures are concrete concepts, simple to grasp and understand. It can be as straightforward as plugging a few statistics into a spreadsheet, or as complex as having an accounting team conduct a review that takes months.Continue reading