Call Center Telecommuting

7 Advantages for Telecommuting into Your Call Center

Telecommuting is an offsite, operations program for call centers around the world. Millions of agents are working from home today. Yet, while it may be advantageous for you to consider. It may... Read more »

Call Center Industry and Its Future

Like many different aspects of technology and communications, the call centers (CCs) are also subjected to tremendous changes. Read more »

Reasons Why Companies Hire Inbound Call Center Services

An inbound call center consists of a team of professional agents that do nothing but answer calls on behalf of a company Read more »

A Primer on Call Centers and How It Helps Improve Service

Call centers are a very effective service that assist businesses resolve product or service issues with the customer. Read more »

Call Center Training Staff Tips For Positive Responses

It's not easy for a call center worker or workers. Rejection, people hanging up. Still it's a numbers game to keep slogging. Read more »

Teambuilding Activities for Call Centers

As much as we love our jobs, there are some days when we just don't feel that "drive" for work as we usually do. Read more »

The Motivation Factor in BPO

The need for motivation in a BPO is immense. This report outlines how call center agents can be motivated without digging too deep into the pockets of the management. Read more »

Call Center Training: The Principles Behind It

As much as the establishment of call centers and the number of call center agents increase, the need for call center trainings for better customer service and for better image of the... Read more »

Calculating The ROI Of CSR

Managers focus on expense reports and profit projections because numbers are easy. Figures are concrete concepts, simple to grasp and understand. It can be as straightforward as plugging a few statistics into... Read more »