Call Center Supervisor and giving feedback

One of the central themes we stress in our Call Center Best Practices seminars and off-the- shelf training modules is the importance of feedback. We address it directly in The Role of... Read more »

Coaching and Mentoring Uncovered

There are occasions when personally or professionally we need a helping hand to ensure we are heading in the right direction. Read more »

The Coaching Swingometer

Today, successful managers operate a coaching style, continually developing their teams and unleashing their people's ability and skills. Read more »

Improve Your Coaching Skills – Learn How To Mold A Leader

Good coaching skills require a good attitude of a leader. A leader has the capability to influence other people to follow his or her ways. When you follow a leader, you will... Read more »
call center new hires

The DiSC Profile Will Improve Your Recruiting and Hiring Processes

Highly qualified individuals are out there its just tougher to find the right ones today for your specific need. To accomplish this more companies are contracting professional recruiting agencies. Read more »

Managers, Do You Recognize When Coaching is Necessary? Here Are Eight Opportunities For Coaching

Coaching for skill development may be useful in any of the following situations, when training, developing and/or problem solving are needed: Read more »

How to Be a Good Leader – Only Dead Fish Go With the Flow

I was in a seminar once, one of those get rich through real estate programs, where a speaker made the comment "blah... Only Dead Fish ... Read more »

Coaching Employees: Actions Come From the Way We Think

When we are coaching employees, we want to help them develop new skills, change behavior or see things from a different perspective. Read more »

Effective Leadership Coaching Skills: How to Align Goal Setting With People

Goal-setting is a very important part of effective leadership. Here are some tips to enhance your goal-setting, which motivates your team to accomplish them Read more »

Getting Organized – Managing Priorities

As a coach, one of the things I need to find out early in the relationship with my clients is how they organize their world around what they want, where they want... Read more »