Call Center Inbound Sales

3 Tactics That Improve Call Center Inbound Sales

When call center supervisors contemplate how to improve call center inbound sales, they are wise to carefully consider the tactics to be used. Offering state­-of-­the-­art sales training to outperform the competition is... Read more »

The Five Fundamentals of a Successful FCR Program

Most companies start FCR programs to cut costs. With the average cost per call at around five dollars, each call avoided is five dollars saved .. Read more »