What to Consider When Implementing Your Call Center CRM Strategy

There are many ways to consider when implementing a CRM strategy in your call center.  According to Wikipedia, “Customer Relationship Management (CRM) is a system for managing a company’s interactions with current... Read more »

5 Steps to Maximize a Successful, CRM Implementation In Your Call Center

CRM implementation can exponentially accelerate goal-achievement for your call center in the long run, but it can also solicit headaches as new programs are created and employed immediately.  The learning curve for... Read more »

Customer Relationship Management

by Richard D S Hill Changing consumer attitudes are driving Customer Relationship Management. Fuelled by Internet induced expectations and an even increasing mood of self reliance among customers, companies have to compete... Read more »

CRM Is A Great Tool For Salespeople

By: Dave Roth Anyone who is involved in the selling of products or services knows that it is not always easy to make ends meet. Many of these people work on commission,... Read more »

Why Companies Don’t Get Closer To Their Best Customers?

By: Chuck Wallin Customer Relationship Management (CRM) is all about paying more attention to customers. By now even businesses that never pay attention to “buzz words” or Catch phrases will not argue... Read more »

CRM Options Are Growing – Choose Wisely

By: Dave Roth In the past, when CRM, or customer relationship management, software first came out, there were not too many choices for it. Most people could get something that was similar... Read more »