Philippines Leadership in Call Centers

Philippine’s Leadership Secrets Finally Exposed

Yes, you read that title correctly... "Philippines Leadership Secrets Finally Exposed!" However, before you jump to conclusions about what I mean, let me first provide you with some background.   It's not what you... Read more »
Call Center Satisfaction

3 Solutions to Your “I Can’t Get No Satisfaction” Problem in Your Call Center

Last month marked the 50th anniversary of the No. 1 hit by the Rolling Stones, “(I can’t get no) Satisfaction!” Is “Satisfaction” the theme song of your customers? What are... Read more »

Get the Basics of Customer Service Right First

As a customer service consultant I think that I am sometimes as guilty as anyone of over-analysing customer service, looking for something really complex that drives the ideal customer experience. Read more »

Who’s on the Other End of the Phone?

Using an outsourced call centre's facilities means you will have access to the latest phone technology without having to pay for and maintain it yourself. Read more »