How Can Customer Relationship Software (CRM) Improve Business Productivity?

Customer Relationship Management (CRM) is a companywide philosophy designed to streamline the way your company interacts with customers in order to increase loyalty, minimize risk and decrease the cost of doing business. Read more »

Contact Center Software Helps You Meet Customer Demands

Contact centers are innovating ways and means to support their customers more proactively through newer contact center technology as these centers try to reach beyond the conventional ways and include agents with... Read more »

Customer Service: 3 Typical Employee Mistakes And How To Handle Them

Beth Banning & Neill Gibson Do you want to increase profits dramatically? One of the best ways to do this is to focus your attention on your current customer satisfaction and good... Read more »

CRM Options Are Growing – Choose Wisely

By: Dave Roth In the past, when CRM, or customer relationship management, software first came out, there were not too many choices for it. Most people could get something that was similar... Read more »