What to Consider When Implementing Your Call Center CRM Strategy

There are many ways to consider when implementing a CRM strategy in your call center.  According to Wikipedia, “Customer Relationship Management (CRM) is a system for managing a company’s interactions with current... Read more »

How Can Customer Relationship Software (CRM) Improve Business Productivity?

Customer Relationship Management (CRM) is a companywide philosophy designed to streamline the way your company interacts with customers in order to increase loyalty, minimize risk and decrease the cost of doing business. Read more »