Get the Basics of Customer Service Right First

As a customer service consultant I think that I am sometimes as guilty as anyone of over-analysing customer service, looking for something really complex that drives the ideal customer experience. Read more »

Customer Service Training

The importance of customer service certainly cannot be underestimated, particularly in modern times. Read more »

Six Solution Steps to Employee Retention

What's your organization's turnover or churn rate? Has it increased over the last 18 months? If you are like 40% of firms surveyed in the Monster Intelligence report developed by Monster Worldwide,... Read more »
Customer Service

Top 5 Customer Complaints

When a customer does not receive good customer service there are many outlets to express their frustration. What happens in most cases? Read more »

How To Train Generation Y in Customer Service

There has been a definite change in the level of customer service over the years, both in what people expect from employees and what employees expect from customers. Read more »

Corporate Training Fundamentals – Training Tomorrow Today

Leadership training creates the skill sets of future leaders. It also creates the knowledge base of the future on multiple corporate, personal, and professional levels. The leaders of tomorrow will develop their... Read more »

Effective Customer Service Training

Who are the most important people in your organization? It may come as a surprise to learn that the most important people are your employees - not your customers. Customers come second. Read more »

The Three R’s of Customer Service Or “Can You Relate?”

Great customer service is a decision that starts as part of your companies mission statement. Read more »

8 ‘Must-Haves’ In a Customer Service Training Program

But what should a customer service training program look like? Whether you are developing the program internally for your company, or contracting an outside training firm to build and deliver it, here... Read more »

Create a Vision For Your Customer Service Training

Back this vision up with customer service training and other measures and you can transform your business for the better. Read more »

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