3 Expectations Every Customer Requires From a Call Center

What do customers require from call centers?  It’s a simple enough question and one with an obvious answer, correct?  Well, hold on there, Cowboy, you might be surprised. Whether you like it... Read more »

Use of Sir and Ma’am Around the Globe

Today, I can tell you that there are many people that I personally know that do not appreciate being referred to as sir or a ma'am, mainly because they think it... Read more »

A Primer on Call Centers and How It Helps Improve Service

Call centers are a very effective service that assist businesses resolve product or service issues with the customer. Read more »

Satisfied Customers Are Not Loyal and As for the Whiners and Complainers!

If customer service is all it's cracked up to be, how come customers tell us they are satisfied with the product and the service, but if it's more convenient or a lower... Read more »

The Manager’s Role in Building a Customer Service Culture

Once you have hired the employees, establish both qualitative and quantitative performance standards and means of measurement to ensure that the desired customer service skills are used during customer contacts. Read more »

Effective Customer Service Training

Who are the most important people in your organization? It may come as a surprise to learn that the most important people are your employees - not your customers. Customers come second. Read more »

Top 4 Customer Service Skills For the Workplace

Having top notch customer service skills is the hallmark of a successful organization. Here are some of my favorite methods for improving customer service skills in your business or workplace. Read more »

Want Top Customer Service? Relearn the ‘basics’

From small beginnings come great things, as they say. Businesses striving hard to acquire and retain customers should be familiar with the customer service basics Read more »

Corporate Training – This is Customer Service Success

Have you ever heard the saying that the customer is always right? Of course you have. Your customers keep preaching that to you. But let me let you in on a little... Read more »

Customer Service and the Cattle Prod

By Leonard Buchholz Cattle Prod Customer Service This is the most frustrating of all Customer Service experiences for most of us. It is a combination of poorly trained personnel and terrible responses... Read more »