3 Customer Expectations Your Call Center Must Deliver

Customer Expectations Are High  And so what do customers require from call centers?   It’s a simple enough question and one with an obvious answer, correct?  Well, hold on there, Cowboy, you might... Read more »
Customer Service

Taking Care Of Customers

Let’s face it… all successful contact centers and call centers know how to take care of their customers. It doesn’t matter if your center is focused on profits or pure customer service,... Read more »

Use of Sir and Ma’am Around the Globe

Today, I can tell you that there are many people that I personally know that do not appreciate being referred to as sir or a ma'am, mainly because they think it... Read more »

Difficult Customers: There’s No Such Thing

By Alan Fairweather A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team,... Read more »

Six Reasons Why Complaining Customers Are Golden

By Kevin Wirth With Some Tips on How to Respond… It has probably happened to you if you own your own online business. You get an email or even a phone call... Read more »

Are You Listening?

By Carole Sue Jones Are you listening, really listening?  Knowing that the human brain can process information four times as fast as the mouth can speak; listening becomes a skill that requires... Read more »

Do You Train’em or Brain’em? (The article continued)

Training Case Study – Training with a Twist of Humor At RMH Teleservices one of the distinguishing differentiators of our call center company from the very start was the training we provided... Read more »

Customers are Golden

6 Reasons Why Complaining Customers are Golden By Kevin Wirth It has probably happened to you if you own your own online business. You get an email or even a phone call... Read more »

Listening to Customers – 5 Tips

By Martin Haworth In a strange juxtaposition of articles, this month’s UK ‘Management Today‘ has three pieces, relating to the importance of listening to customers. Susan Rice, CEO of Lloyds TSB makes... Read more »

5 Tips for Listening to Customers

Tips for listening to Customers By Martin Haworth In a strange juxtaposition of articles, this month’s UK ‘Management Today‘ has three pieces, relating to the importance of listening to customers. Susan Rice,... Read more »