Difficult Customers

Difficult Customers and How to Handle Them

Angry customers, for the most part, feel that they have been wronged, taken advantage of or made to feel foolish and therefore are very upset and emotional about the situation. Read more »

Manage Difficult Customers – Tame the Tigers

When you work in a customer service role you will get the times when you will have to deal with angry and even abusive customers. If you have prepared yourself for this,... Read more »

Difficult Customers: There’s No Such Thing

By Alan Fairweather A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me to run a seminar for his team,... Read more »