Listening Skills for Improved Performance

Listening Skills to improve engagement and performance in your call center?Yep!I know, developing your listening skills doesn't seem all that exciting and afterall, will it really have any positive impact?Improving Listening Skills... Read more »

Call Center Leadership Goals?

An article in “The Leader in You” SeriesQuality of Call Center leadership is not unique to an age or gender.It is not bound by geography or awarded by nationality.Its impact transcends space... Read more »

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