Why the Philippines is the BPO of Choice

Did you know that, according to the LA Times, over 1 million Filipinos in the Philippines work in call centers and various BPO’s (business process outsourcing) today? And, most of them support... Read more »

Challenges Facing Call Center Management

This is not without remedy though as there is more than just a set of ways to improve on the service especially on the managerial side of the business. As mentioned earlier,... Read more »