Philippines Leadership in Call Centers

Philippine’s Leadership Secrets Finally Exposed

Yes, you read that title correctly... "Philippines Leadership Secrets Finally Exposed!" However, before you jump to conclusions about what I mean, let me first provide you with some background.   It's not what you... Read more »

Why the Philippines is the BPO of Choice

Did you know that, according to the LA Times, over 1 million Filipinos in the Philippines work in call centers and various BPO’s (business process outsourcing) today? And, most of them support... Read more »
Call Center Outsourcing

Is Call Center Outsourcing Beneficial To Your Bottom-line?

Call center directors in call centers everywhere explore paths of success regularly.  When considering the benefits of call center outsourcing,  determining if it is expedient to outsource call center services is based... Read more »
Kuala Lumpur

From Malaysia To The Philippines – My Update and Status

Over the past several months I’ve been somewhat underground… Perhaps, one could say that I’ve been absent, and that description may be true, but it wasn’t because I walked away from Call... Read more »