The Main Difference Between Quality Control and Quality Assurance

The phrases quality control and quality assurance are at times used interchangeably. Read more »

Quality Assurance in BPO – An Essential Aspect

We all know that quality assurance stands for a proven process of verifying and checking the quality of a service or product. In a BPO, quality pertains to the level of customer... Read more »

Customer Services & Quality Assurance – The Most Important Business Tools

Delivering exceptional customer service is undoubtedly a very difficult thing. But what is even harder is encouraging someone else to do so and that too consistently. Nowadays, customers in every business are... Read more »

Assuring The Best Quality For Your Call Center

Customer Satisfaction is the cornerstone of any successful business enterprise. While most businesses keep that adage in mind while designing products and services around researched client needs, Read more »

Applying Quality Assurance to Our Lives

By Kamyar Shah Quality assurance has been defined as a process that allows a person to take meaningful and deliberate steps to attain a specific target or ambition. Many companies use quality... Read more »