“Why Sales Training Doesn’t Work – Is Your Training Program a Waste of Time and Money?”

If you're like most managers who arrange sales training for your Sales Team, you're unlikely to report being "completely satisfied" with its worth. Read more »

Putting the “Service” Back in “Customer Service”

by: pianopl123 The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name... Read more »

Sales Games- From Call Center Games

Here is a selection from our product “Call Center Games“. This booklet contains over 100 activities to use with your teams to drive sales, motivate performance, and just have some fun as... Read more »

Sales Calls – Use Your Time Wisely

by Joshua Feinberg Sales calls are an art form. Many new IT Consultants have never had to sell anything before. For the uninitiated, sales calls are intimidating. By gaining the right perspective... Read more »

7 Ways to Cut Loose from Old Sales Thinking

By: Ari Galper Sooner or later, we all backslide into old ways of thinking about selling that lead us down the wrong path with potential clients. A few weeks ago, I had... Read more »

Customer Retention Team Development

By Diana Liffick Handling account cancellation calls goes by many names.  Whether you call it simply “Cancellations” or “Customer Saves” or “Membership Retention”, it’s all the same thing:  bad news. Here are... Read more »

Asking for the Sale!

By Mike Dandridge DID I ASK YOU? The world belongs to the askers. – Brian Tracy “I’M going to read aloud the names on your customer account list and then I’m going... Read more »

Really WINNING Over Customers

By Diana Liffick Three qualities are needed to sell anything in life.  They are: 1.   STRENGTH. 2.   EMOTION. 3.   CONFIDENCE. If you are in sales or taking customer cancellation calls, exercising these... Read more »

Sales Techniques- Turning Sales Techniques Into Sales Success!

By Virden Thornton The goal of all sales training is not just to teach solid selling principles and techniques, but to actually help participants increase the number of new accounts (products and/or... Read more »

Difficult Customers

Difficult Customers – There’s No Such Thing By Alan Fairweather A couple of years ago I had a call from a Customer Service Manager working in the paper industry. He wanted me... Read more »