Philippines Leadership in Call Centers

Philippine’s Leadership Secrets Finally Exposed

Yes, you read that title correctly... "Philippines Leadership Secrets Finally Exposed!" However, before you jump to conclusions about what I mean, let me first provide you with some background.   It's not what you... Read more »
Implement

Implement – 5 Ways to Improve Agent Performance in Your Call Center (Post 4 of 6)

Continuing this series of posts featuring “5 Ways to Improve Agent Performance in Your Call Center,” the next step for call center management to take is implementation of the plan. Through the... Read more »

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