Importance of Leadership, Customer Satisfaction and Benchmarking in Total Quality Management (TQM)

The article states that leaders require basic knowledge of human nature and should know a few basic things like people like to be praised, people can take only a few facts at... Read more »

Quality Assurance in BPO – An Essential Aspect

We all know that quality assurance stands for a proven process of verifying and checking the quality of a service or product. In a BPO, quality pertains to the level of customer... Read more »